What personal information do we store?
Your personal information may be stored at different occasions, such as; when you visit our Website, create a personal account on our Website, shop on our Website, sign up for our newsletter or contact us. We store information submitted by the user; such as your name, address, telephone number, email address, order history, payment details and reviews / ratings.
We may also retain non-personal information such as your browser type, computer type and information about how you reached our website or when you left it.
What does Kalina do with your details?
The purpose of processing the data is:
- Processing your order, paying for it and delivering it to the correct address;
- Promoting the user-friendliness of the site;
- Asking for a review of the website or products.
- Being able to make (personalised) offers and promotions
- Keeping track of visitor statistics (Google Analytics) to improve the user-friendliness of our website and to set up and perform marketing activities.
Where will your data be stored:
Below you will find a list of websites on which your details are (possibly) stored:
- Mollie – Payment processing
- PayPal – Payment processing
- PostNL: Our mail and parcel delivery service
- Mailchimp: The sending of (automated) e-mail flows and newsletters
- WooCommerce: The software for the development of our website, automatic order confirmations
- HostingXS: Our hosting and email provider
- Trustpilot: Collecting customer reviews
- Google Analytics: Tracking visitor statistics
If Kalina decides to switch to another party, or to add a party to the list, we will (if extremely necessary) transfer your personal information to that party. The above list will be kept up to date.
Why do we keep your personal information?
We store and process your personal data in order to make your shopping experience on our Website as good and personal as possible and to improve your (shopping) experience. We need your data for the processing of orders and payments, sending e-mails, newsletters (if you have registered) and carrying out marketing activities (such as making personal recommendations and/or advertisements). We do this through the use of data analysis techniques (Google Analytics). The information collected by Google Analytics is not displayed on the basis of individual use but as statistical, general user information. We can only pass on information to third parties for data processing for the aforementioned purposes.
If necessary, we will use your personal data to send you important information, such as a change in our privacy statement. We will never share your information elsewhere without your consent. If you have indicated that you would like to receive our newsletter, you can always unsubscribe via the “unsubscribe” link at the bottom of the email. However, you will receive order confirmations and other necessary information mails regarding your order.
How do we protect your personal data?
We make every effort to protect your personal data against loss, destruction, use, alteration or distribution of your personal data by unauthorised persons. We do this with SSL. This means that those who have nothing to do with your data cannot access it.
How can I view, change or delete my personal data? You can view and change your personal information by logging into your account. If you wish to view, correct or completely delete your personal data, please send us an e-mail to firstname.lastname@example.org. Of course you have the right to indicate that we are no longer allowed to use your data and you have the right to lodge a complaint with the European Personal Data Authorities.
Our Website may contain links to other websites. We are not responsible for the content or privacy protection of these websites. We therefore advise you to always read the privacy statement of the website in question.
Changes to this privacy statement This privacy statement was written on 30 August 2020. We may update this privacy statement from time to time. If we make a major change to this privacy statement, we will post it on our Website and send you an e-mail.
If you have any questions or comments, please send us an email to email@example.com.
Kalina is a company registered with the Dutch Chamber of Commerce under KM Initiatives with the trade name Kalina.
Chamber of Commece no. 75277042
Mekkelholtsweg 20, 7523 DE, Enschede, the Netherlands , +31 (0)6 101 456 38
Note: This is not a visiting address. You are also kindly requested to contact us via email (firstname.lastname@example.org).