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Privacy Statement

Privacy Policy

Kalina Store respects and protects your personal details and privacy. In this privacy statement you can read which personal data we collect, how we store and use your data. This privacy statement applies to our website (further mentioned as: the Website).

By visiting, viewing or using our website, you confirm that you have read, understood and agree to this privacy policy. If you do not agree to any part of this Privacy Policy, you are not recommended to make use of our website.

Section 1 – What do we do with your information?

What personal information do we collect?
When you browse our website, create a personal account, purchase something from our store, opt in for our newsletter or contact us we collect the personal information you give us such as your name, address, email address and phone number, order history, collected green points, payment details and reviews.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Why do we collect this data?
We store and process your personal data in order to make your shopping experience on our Website as good as possible. We need your data for the processing of orders and payments, sending e-mails, newsletters (if you have registered) and carrying out marketing activities (such as making personal recommendations and/or advertisements). We do this through the use of data analysis techniques (Google Analytics). The information collected by Google Analytics is not displayed on the basis of individual use but as statistical, general user information. We can only pass on information to third parties for data processing for the aforementioned purposes.

If necessary, we will use your personal data to send you important information, such as a change in our privacy statement. We will never share your information elsewhere without your consent.


Section 2 – Who is this data shared with?

Which third party services do you share my info with?
In order to provide our services, we work with external parties who need your data (for example, to process payment or deliver a package to the correct address). It’s our highest responsibility to choose reliable partners that respect your privacy.

All parties have taken appropriate technical and organizational measures to protect your personal data. The parties listed below use cookies and other internet technologies and make use of those transparent to users. They also reserve the right to use your data to further improve of their service and to share (anonymized) data with third parties for these purposes.

The parties listed below will not retain your data for longer than is permitted or enquired by law of country of operation. Of course, you have the right to have your data deleted by these parties, if not indicated otherwise by law. We are not responsible for the content or privacy protection of these websites. We therefore advise you to always read the privacy statement of the website in question carefully.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Below you will find a list of websites on which your details are (possibly) stored:

  • Mollie – Payment processing company
  • PayPal – Payment processing company
  • PostNL – Our mail and parcel delivery company
  • DHL – Secondary parcel delivery company
  • Mailchimp: The sending of (automated) e-mail flows and newsletters
  • WooCommerce: The software for the development of our website, automatic order confirmations
  • HostingXS: Our hosting and email provider
  • Trustpilot: Collecting customer reviews
  • Google Analytics: Tracking visitor statistics

If Kalina decides to switch to another party, or to add a party to the list, we will (if extremely necessary) transfer your personal information to that party. The above list will be kept up to date.

External links
Our Website may contain links to other websites. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.We therefore advise you to always read the privacy statement of the website in question.


Section 3 – Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit/debit  card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at

If you have indicated that you would like to receive our newsletter, you can always unsubscribe via the “unsubscribe” link at the bottom of the email. However, you will receive order confirmations and other necessary information mails regarding your order.

Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How can I view, change or delete my personal data?
You can view and change your personal information by logging into your account. If you wish to view, correct or completely delete your personal data, please send us an e-mail to Of course you have the right to indicate that we are no longer allowed to use your data and you have the right to lodge a complaint with the European Personal Data Authorities.


Section 4 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service to third parties such as government institutions and/or a debt collection agency.

We never intentionally sell or transfer your information to third parties, except for the companies listed above that help us operate this website.


Section 5 – Security

How do we protect your personal data
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Section 6 – Cookies

We may use cookies to improve your shopping experience on our Website. A cookie is a small piece of information that is stored on your computer when you visit our Website. Cookies allow our Website to recognize you when you visit us again. Cookies also ensure that you are kept logged in during shopping, your items in your shopping cart are saved, you shop safely and the Website is fast. If you do not wish to receive cookies, you can change your settings in your browser and delete cookies. Please note that our website will not work as well and fast as it should. More information about cookies can be found on and For a video about cookies go to


Section 7 – Changes to this privacy policy

This privacy statement was written on 10 November 2022. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


Any questions?

If you have any questions or comments, please send us an email to
Kalina is a company registered with the Dutch Chamber of Commerce under KM Initiatives with the trade name Kalina.
Chamber of Commerce no. 75277042
Mekkelholtsweg 20, 7523 DE, Enschede, the Netherlands , +31 (0)6 101 456 38
Note: This is not a visiting address. You are also kindly requested to contact us via email (